Refund policy

Shipping & Returns

Last updated: August 27, 2026

Designed with care and delivered with clarity. Below you’ll find important information about order processing, shipping, delivery, returns, and refunds.

1. Order Processing

Orders are typically processed within 1 business day.

  • Orders are processed Monday–Friday, excluding holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email after placing your order.
  • Tracking details will be provided once your order ships.

2. U.S. Shipping & Delivery

Most U.S. orders are delivered within an estimated 2–5 business days after the order is placed. This estimate includes order processing and carrier transit time.

  • Standard Shipping: $4.99 for U.S. orders under $35.
  • Free Standard Shipping: Available on U.S. orders of $35 or more.
  • Shipping availability and final charges are displayed at checkout.

Delivery timelines are estimates and may be affected by holidays, severe weather, carrier delays, incorrect addresses, or remote delivery locations.

3. International Shipping

International shipping availability, rates, and estimated delivery times are calculated at checkout. Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges unless otherwise stated.

International delivery times may vary depending on the destination and customs processing.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to appear or update after the carrier receives the package.

5. Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us with your order number and tracking information. We will help review the shipment and work with the carrier when appropriate.

6. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging.
  • Proof of purchase or an order number is required.
  • The return request must be submitted within 30 days of delivery.

Items returned without prior authorization may not be accepted.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged for reasons unrelated to a product defect.
  • Gift cards.
  • Final-sale items, when clearly identified as final sale before purchase.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the information and provide an appropriate resolution.

9. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

  • Approved refunds will be issued to the original payment method.
  • Refund processing and posting times may vary depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.

10. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service. KEECHEE is not responsible for return packages that are lost before reaching our designated return location.

11. Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different item is to initiate a return for the original item and place a new order.

12. How to Start a Return

To request a return, contact us with your order number, the item you would like to return, and the reason for the request:

Email: hello@keecheehome.com

Please wait for return instructions before sending the item.

13. Contact Us

For questions about shipping, delivery, returns, or refunds, contact us: