Shipping & Returns

Designed with care. Delivered with clarity. Below you’ll find everything you need to know about shipping, delivery, and returns.

1. Order Processing

Orders are typically processed within 1–3 business days.

• Orders are processed Monday–Friday (excluding holidays)
• You will receive a confirmation email once your order is placed
• Tracking details will be provided once your order ships

2. Shipping

Shipping times vary depending on your location and selected shipping method.

• Standard shipping: 3–7 business days (U.S.)
• International shipping times may vary
• Shipping rates are calculated at checkout

Please note that delivery timelines are estimates and may be affected by carrier delays.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

4. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact us and we will assist in resolving the issue.

5. Returns

We accept returns within 30 days of delivery.

• Items must be unused and in original condition
• Original packaging is required
• Proof of purchase is required

6. Non-Returnable Items

• Used or damaged items not due to defect
• Gift cards
• Final sale items (if applicable)

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include your order number and photos so we can resolve the issue quickly.

8. Refunds

Once your return is received and inspected, we will notify you of the status.

• Approved refunds are issued to the original payment method
• Processing times may vary by provider

9. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping fees are non-refundable.

10. Exchanges

We do not offer direct exchanges. The fastest way to receive a new item is to place a new order after initiating a return.

11. How to Start a Return

To initiate a return, contact us with your order details:

Email: support@keecheehome.com

12. Contact

For any shipping or return questions, we’re here to help:

Email: support@keecheehome.com
Website: www.keecheehome.com